Shipping Policy

Orders placed before 12 noon EST will be shipped the same day. Customer must specify preferred shipping method either on icesyrup.com or verbally for telephone orders. Sweet & Sticky Inc. reserves the right to choose their preferred shipping carrier for orders that qualify for free shipping.  Customer pays for shipping and handling for each order placed on icesyrup.com.

Returns Policy

We hope that you will be satisfied with your purchase of Ice Syrup. If for any reason you're not satisfied, we will accept your return within 30 days of you receiving the item.

When returning an item, it must be received by our warehouse within 30 days of your receipt of the product, and it must be returned in its original packaging. Customer is responsible for return shipping charges. Damaged, opened and consumed bottles of product beyond what is reasonable for the allowable 30 day time period will not be processed as a return.

Returned items received after 30 days will not be processed. Please note that a $10 restocking fee is charged on each bottle returned. Sweet & Sticky Inc. reserves the right to accept and process a return or not.

Sound Off

Testimonial

Got something to say? Love the product? Have an idea for it? Let us know! We'd be happy to post your comments about our product. Simply email us your statement and we'll be sure to respond promptly!

The concept of Icesyrup is a brilliant one and an extension of the now famous Canadian Icon Icewine. Icesyrup is basically the same "nectar of the Gods" without being fermented and in addition it is further concentrated to yield an extraordinary elixir that is a great accompaniment to any food. As an example, it should be used as one would use Balsamic vinegar. Modestly yet with great impact."

Donald Ziraldo

"I have since sampled the products and find them to be of extremely high quality and good value. These are special products that are uniquely Canadian and I expect they will be a big success. "

Matthew Opferkuch

"I used the Vidal Ice Syrup as a glaze for pork chops – painted it on while barbecuing -  and it was delicious. Next stop pancakes."

Tony Aspler

Susur Lee

"I am proud to support such an exceptional & innovative Canadian product."

Susur Lee

Master Chef


Ice Syrup Media
Ice Syrup Wins Premier's Award for Excellence

Ice Syrup Wins Premier's Award for Excellence

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